Frequently Asked Questions
Discover everything you need to know about our clean fragrances and sustainable beauty.
Are Ellis Brooklyn fragrances vegan and cruelty-free?
Yes, all of our fragrances and body care products are 100% vegan and PETA-certified cruelty-free. We never test on animals or use animal-derived ingredients.
What does 'clean fragrance' mean for your products?
Our products are formulated without parabens, phthalates, and many other potentially harmful ingredients. We prioritize safety and transparency, meeting rigorous clean beauty standards while ensuring long-lasting scents.
What is your return policy?
We offer returns on most products within 30 days of purchase. Please note that items must be in their original packaging. We also offer discovery sets to help you find your perfect scent before committing to a full-size bottle.
Do you ship internationally?
Currently, we ship to the United States and Canada. Due to international shipping regulations regarding alcohol-based perfumes, we are working on expanding our global reach soon.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your shipment's progress.
Are your glass bottles recyclable?
Sustainability is at our core. Our glass bottles are recyclable, and we use FSC-certified paper packaging to minimize our environmental footprint.